Service & support
Need help with lighting, access or something else at your club? We can help.
Service & incident support
Checking availability
Non-urgent question
info@eventlogic.nlEmail us your general question; we will help you during office hours.
Common support questions
How do I report a fault outside office hours?
Incident support is for urgent faults with your Eventlogic installation that disrupt the use of your club and cannot wait until the next working day. Select Lighting, Access or Other above for the right help. If you need incident support, a button will appear to open the chat. The general phone number and email are not reporting channels for incident support.
Should I restart my installation?
Do not perform a factory reset or change network or access settings on your own initiative. Note the error message and ask support which checks or restart are appropriate.
Can you help remotely?
Eventlogic provides remote support. Describe your situation in the chat so we can assess the next step. On-site work is not automatically included in remote support.
What support is included?
Remote support is included with all products. On-site work and replacement parts are subject to your service agreement.